All our rooms as well as the public areas are equipped with WIFI. This service is free of charge for you. WIFI name: BW Hotel Heide WIFI password: bestwest

Please hang up the nameplate at the door which you can find in your room, if you don’t want that somebody disturbs you or our team tidies up your room.

Breakfast: We serve breakfast from Monday to Friday from 06:30 to 09:30, and on Saturdays, Sundays and public holidays from 7:30 to 10:30 in our breakfast room. Bar „Heidekate“: Our bar “HEIDEKATE” is located on the ground floor opposite the reception. You are welcome to make a table reservation for the restaurant in advance at reception. Hot Drinks: Coffee and tea are available free of charge for self-service in your room. If you have any questions, simply speak to reception. Snacks & Drinks: A variety of snacks and drinks are available at reception 24 hours a day.

Monday-Saturday: 6 am - midnight Sunday and public holiday: 6 am – 9 pm Reception can be contacted on 0441 / 8040. 0441 / 8040. Outside opening hours you can contact our emergency service on 04498-922900.

The following items are available at reception free of charge: Baby beds, extra blankets or pillows, bathrobes, irons and ironing boards, toiletries and cosmetics, sewing kits, notepad, pens, adapter, extension cable, charger and much more. Laundry Services: We offer a laundry service on weekdays – which can be ordered via reception. The laundry lists with prices can be found in the wardrobe in your room. Please hand in your laundry at reception. Post: You can receive incoming post at reception. Reception will also be happy to accept your post. Stamps, postcards, letter paper and envelopes are available at reception. Photocopying: Available at the reception desk. Costs €0.25 for a photocopy. Wake Up Calls: Please pass on your wake-up request to reception. Bicycle: There is storage under the carport in the bike shed. Baby Beds: A baby bed is available. Please contact the front desk. This service is free of charge. Flowers: You can order flowers at reception. We are happy to provide vases.

Information For Emergencies

In Case Of Fire: Inform reception immediately on -9 Keep doors and windows shut For escape route plan, see notices on doors and in corridors Leave the building immediately via the stairs and escape routes. There are fire extinguishers in the corridors. Emergency Exit: In the event of a fire, please refer to the escape route plan on your room door and in the corridors. It gives you information on where the nearest emergency exit is located. Emergency Call: Reception desk -9 Police 0 – 110 Fire brigade/ Ambulance 0 – 112

Arrival and departure: You can check into your room from 2 p.m. Check out time on the last day is 11 a.m. Reception Hours Monday - Saturday: 6 a.m. - midnight Sunday and Holidays: 6 a.m. – 9 p.m. Parking: You can use our underground car park for €10.00 / night. Please keep the fire brigade entrance clear. Breakfast times: Monday to Friday: 6.30 a.m. - 09.30 a.m. Saturday, Sunday, Holiday: 07.30 a.m. - 10.30 a.m. Room cleaning: We will only clean your room at your request. Please inform the reception by 6 p.m. the previous day. Bicycle storage: You can leave your bike in the bike shed. Questions: If you have any questions, please come to reception or call 0441 / 8040.