7. How can you contact us?

If you have any further questions, please do not hesitate to contact us at any time: info@hotel-heide.de +49 441 804260

6. What happens next?

We hope that this information has answered your most important questions. As soon as we have further information that is relevant to you, we will inform you immediately. We thank you very much for your patience and understanding. Dealing with this incident is our top priority.

5. What measures have we taken?

We immediately took measures to prevent potential damage and subjected our systems to a thorough IT forensic examination. This investigation is still ongoing. In addition, we have reviewed our security measures and implemented various updates and password changes. The transfer of contact details to our booking system from Booking.com was temporarily suspended, which led to a significant decrease in reported cases. We are working closely with external IT specialists and have informed the relevant data protection supervisory authority about the incident. We will, of course, continue to take all necessary measures to protect your data in the future.

4. What are the possible consequences?

It cannot be ruled out that the attackers will use the links contained in the phishing messages to obtain further personal data from you (e.g. credit card information) or to misuse it, for example for identity theft. Therefore, please do not click on any links and do not disclose any information if you receive such a message. If you have already disclosed personal data such as payment information, please have the affected payment methods blocked immediately. In addition, we recommend that you carefully check whether unauthorised orders, bookings or contracts have been made using your data. For your own safety, we also advise you to check your passwords and change them if necessary, and to pay close attention to any suspicious account activity in the coming weeks. As a precaution, you can also temporarily limit the credit limit on your bank account.

3. How did these incidents occur?

We currently have no reliable evidence that unauthorised access to our hotels’ systems has taken place. We are still investigating the cases reported to us. This is a large-scale attack affecting the hotel industry worldwide and is not limited to our hotel.

2. What data is affected?

External IT specialists are currently investigating whether and which personal data in our systems is affected. Due to the large number of phishing messages containing correct booking information (first and last name, telephone number or email address, booking number, booking period), we cannot completely rule out that you may be affected at this time. The investigation into the source of the phishing incidents currently being reported worldwide is still ongoing.

1. What should I do if I receive an email or WhatsApp message asking me to verify my booking?

Please ignore these messages and contact us directly by email or phone at info@hotel-heide.de or +49 441 804260. Do not click on any links and do not follow the instructions in these messages.

Things To Do In The Area

3D Black Light Minigolf: Ammerländer Heerstraße 246, 26129 Oldenburg / Tel. 0441 77798011 Escape Room Oldenburg: Emsstraße 18, 26135 Oldenburg / Tel.: 01716488330 Oldenburg State Theatre: Theatherwall 28, 26122 Oldenburg / Tel.: 0441 2225111 Oldenburg City Museum: Am Stadtmuseum 4-8, 26121 Oldenburg / Tel.: 0441 2352881 BERO´s Kinderwelten Oldenburg: Ammergaustraße 23, 26123 Oldenburg / Tel.: 0441 96019844

All rooms are equipped with 220 V / 50 Hz sockets.

Check In – Check Out

Check-in: from 3:00 p.m. Check Out: until 11 a.m.

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