{"id":2247,"date":"2025-11-05T13:55:10","date_gmt":"2025-11-05T12:55:10","guid":{"rendered":"https:\/\/www.hotel-heide-oldenburg.de\/guest_information\/"},"modified":"2026-02-22T14:12:04","modified_gmt":"2026-02-22T13:12:04","slug":"guest_information","status":"publish","type":"page","link":"https:\/\/www.hotel-heide-oldenburg.de\/en\/guest_information\/","title":{"rendered":"Guest information"},"content":{"rendered":"

<\/i><\/span>Important information about fraud attempts<\/span><\/div><\/div><\/div><\/div><\/div><\/div>

Dear guests,<\/p>\n

We are currently receiving numerous reports from travellers who have received fraudulent emails or WhatsApp messages from foreign phone numbers and cryptic email addresses in connection with an upcoming booking. These messages ask you to confirm your booking or verify your payment details.<\/p>\n

These messages do not originate from us.<\/strong>
\nThe senders are misusing well-known BWH logos to give the impression that the messages are from our hotel. This is not the case. Please do not click on any links contained in these messages and do not disclose any personal data or payment information.<\/p>\n

What has happened?<\/strong>
\nWe are currently observing a widespread phishing attack that affects the entire hotel industry worldwide and is not limited to our hotels. It is possible that your booking details \u2013 such as your name, contact details and booking period \u2013 have also been viewed by unauthorised third parties. We are therefore informing you as a precautionary measure, even though we cannot say with certainty at this stage whether you are personally affected.<\/p>\n

What are we doing?<\/strong>
\nWe take this incident very seriously. Together with external IT specialists and the relevant regional and international authorities, we are working hard to get to the bottom of this. We are taking all measures in our power to prevent further spread and to protect your personal data as best we can.<\/p>\n

What can you do?<\/strong>
\nIf you have received a suspicious message, please save it, if possible as a screenshot, but do not click on any links included in the message. If you have already entered any data, we recommend that you contact your bank immediately and have your payment cards blocked as a precaution.<\/p>\n

Your security is important to us. We sincerely apologise for any inconvenience and
\nuncertainty this situation may have caused you.<\/p>\n

If you have any further questions, you can contact us at any time by email at info@hotel-heide.de. We are here for you.<\/p>\n

Your Best Western Hotel Heide in Oldenburg<\/p>\n<\/div><\/div><\/div>

Answers to frequently asked questions (FAQ)<\/h3><\/div>